Support

Email support@forgeandpour.store with your order number. We reply within one business day, Monday–Friday, 9:00 AM–5:00 PM Eastern Time. The answers below cover most questions.

Ordering and payment

Add a machine to the cart and choose Buy now. Checkout is guest checkout on a Stripe-hosted page; no account is needed. We accept Visa, Mastercard, American Express, and Discover. Prices are in US dollars; sales tax is added at checkout for your address. Your Stripe receipt and your order number arrive by email as soon as payment completes.

Shipping and delivery

Every order ships free by standard for united states and is delivered in 4–9 days from payment. We ship to all 50 US states only — not to US territories and not internationally. Orders leave from 415 Oglethorpe St NW, Washington, DC 20011, United States, and the tracking number is emailed from support@forgeandpour.store when the carrier collects the parcel. Shipping policy.

Tracking an order

Go to Track your order and enter the order number and the checkout email. It shows the current status, the items, the ship-to city, and the carrier tracking number once one exists.

Cancelling an order

Any order that has not shipped can be cancelled for any reason with a full refund and no fee. Use the form on Order cancellation or email us with the subject “Cancel order” and your order number. Once a parcel is in transit it cannot be recalled; refuse delivery or use the returns process after it arrives.

Returns and refunds

You have 30 days from delivery to return a machine. Return shipping is free — we email a prepaid label — and there is no restocking fee. Refunds go to the original payment method within 5–10 business days after the machine reaches us. Email us first for an RMA so the return can be matched to your order. Returns & refunds.

Warranty

Each machine carries a 2-year limited warranty on manufacturer defects for US customers, starting on the delivery date. It does not cover accidental damage, scale damage from skipped descaling, or wear parts (gaskets, screens, seals) used beyond normal service life. To claim, email support@forgeandpour.store with your order number, a description of the fault, and photos or a short video. We reply within one business day with next steps; if a return is needed, we cover the shipping.

Setup

Unbox on a stable, level counter with clearance behind for the water tank. Fill the tank with fresh cold water. On espresso models, run water through the group head and steam wand before the first shot to clear the boiler. The printed manual in the box gives first-use steps for the specific model.

Descaling and care

Descale on the schedule in the manual — typically every 2–3 months, more often with hard water — using a descaler labeled for espresso or coffee equipment. Backflush espresso models weekly with the supplied blind basket. Wipe the steam wand after every use. We make no health or wellness claims about any machine.

Product images

The images on product pages are computer-generated renders, not photographs. Each file is labeled as generated media in its metadata. For size, weight, materials, and finish, rely on the specification table on the product page. If a delivered machine does not match its specification, it is covered by the returns policy.

Still need help?

Email support@forgeandpour.store, use the contact form, or write to Forge & Pour, 415 Oglethorpe St NW, Washington, DC 20011, United States.